This year marks 10 years since we launched the idea that it is possible to simplify our customers' lives by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts via a unique and intuitive platform.

In the meantime, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals, positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees spread across 3 locations, we are consolidating our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact. 

We’re a tight-knit group of driven individuals who believe in learning by doing and fostering continuous growth.

As part of the FR Operations Management team, your mission is to distill a vision for operations that aligns with the company’s business plan, and develop a resilient system performing at its maximal potential.
We thrive on open, honest feedback, because we see mistakes as stepping stones to innovation. Within our team, every project is a chance to refine our processes and deliver outstanding results.

If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you’ll fit right in here.

Your Key Responsibilities :

Lead and Execute: Take ownership of projects from concept to completion, ensuring timely and high-quality deliverables.

Collaborate Cross-Functionally: Work closely with stakeholders—product, data, sales teams, other operations teams, and others—to align efforts and maximize impact.

Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.

Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.

Embody: You will own the entire performance of a specific business line – from driving sales and upholding quality to boosting customer satisfaction and fostering sustainable growth.

Your manager :

You’ll work under the guidance of the B2B2C Operations Lead, Quentin, and the FR Head of Operations, Jacques, who will provide oversight and support as you drive meaningful outcomes in your role.

What We’re Looking For : 

• Experience: You have a minimum of 1 year of experience in operations, project management, consulting, or a related field, where you've developed strong problem-solving skills and the ability to drive impact. 

• Growth & Resilience: You see challenges as opportunities, bounce back from setbacks stronger, and embrace continuous learning.

• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.

• Team Player: You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.

• First Principles Mindset: You break down problems to their root causes, seeking truth without compromise, avoiding bias or external influence.

• Analytical: You leverage data to monitor performance, assess priorities, and weigh pros and cons of potential projects. 

• Commitment: You understand that operational excellence requires flexibility, reliability, and a hands-on mindset.

• Fluency in English is essential. Although we often speak French in person, all our internal communications and Slack conversations happen in English.

Why You’ll Love Working Here :

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.

• Supportive Environment: We celebrate wins—big and small—and treat missteps as vital learning points.

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Polyvalence: Work with different teams, departments & nationalities (Data, Marketing, Sales,...) 

• Mastering Tools : 
  • Analytical: SQL, Gsheet, DataStudio
    
  • World Leader Softwares: Notion, Salesforce & Google Suite
    
  • Diabolocom, our Telephony System
    
  • Our AI tools tailored to our business needs
    

What we offer :

Evolve in an international and inclusive environment: everyone has their place at papernest, and with over 46 different nationalities, with us it's not uncommon to start your sentence in French and finish it in English o en español ¡

💸 Remuneration & Partnerships: a monthly allowance defined by Business France, see here for the amount for Spain, which is revalued every 6 months. As well as papernest partnerships on numerous services in Barcelona (restaurants, sports, leisure and healthcare centers).

🩺 Health & Transport: a health insurance policy, April, for ultra-simple, paperless management of your healthcare costs, with 100% reimbursement. To make your life change easier, we also cover 100% of your outward and return transport costs.

🧳 Luggage: no choice to make! Papernest takes care of 100% of your luggage costs (up to 150kg) so you can enjoy every season in Barcelona.

📈 Career development: for us, the VIE contract is a real springboard into working life. So we'll support you in your professional ambitions, ensuring your learning and professionalization throughout your experience with us.

✨ Teleworking: take advantage of 2 teleworking days a week to optimize your concentration and efficiency.

Hiring Process Steps  : 

• A screening call with Talent Acquisition team (30 min)
• An interview with Quentin Duchesne, Operations Lead (45min)
• A business case with (2 days to prepare, 1 hour presentation) Jacques-Sully, Head of Operations and Quentin Duchesne.

Are you interested in this challenge? 🙂

We look forward to meeting you! Whatever your age, gender, background, religion, sexual orientation or disability, there's a place for you here. Our selection processes are designed to be inclusive, and our working environment is suitable for everyone.

We particularly encourage applications from women. Even if you don't think you meet all the criteria set out in this vacancy, every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will consider your application with great care, because parity and diversity are essential to our success.