This year marks 10 years since we launched the idea that it is possible to simplify our customers’ lives by offering an innovative solution that allows them to subscribe to, manage, and easily switch all types of contracts through a single, intuitive platform.

Over the years, we have supported more than 1.5 million customers in France, Spain, and Italy. At the same time, we have invested in new verticals, positioning ourselves as a high-performing, innovative, and competitive scale-up in a rapidly growing market.

With more than 900 employees across 3 locations, we are strengthening our position as a leader in the European market. We are constantly looking for talented individuals ready to join a committed team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

As a Digital Marketing Project Manager intern, you will support the CRM team in defining and implementing various customer journeys, both in France and internationally.

Your future missions:

Join a key role combining marketing, strategy, technical expertise, and analysis.

Your objective: understand and optimize the entire customer journey, from discovery to retention.

You will identify the key steps that drive product adoption in order to ensure customer satisfaction, maintain engagement, and reduce churn. This is a holistic, customer-centric approach focused on the customer experience and lifecycle.

Product Lifecycle:

• Design new multichannel customer journeys to integrate into the CRM strategy

• Propose strategic initiatives to be implemented

• Develop and improve customer journeys

• Collaborate with product, business, and design teams to enhance our marketing strategy

Implementation:

• Create and implement processes to target our customers and prospects

• Automate tasks and journeys to optimize processes

• Create multichannel communications (emails, SMS, WhatsApp, etc.)

• Develop communication materials

Analysis:

• Monitor the effectiveness of CRM campaigns and their content

• Set up analyses following the various tests launched

• Provide actionable insights and recommendations

Our stack:

• Braze and Salesforce to design and automate customer journeys

• Make to automate as many processes as possible via API calls

• SQL (Google BigQuery) to query our database and analyze the performance of these journeys

Your profile:

• You have a strong interest in digital and the startup ecosystem

• You are creative, resourceful, and curious

• You have strong analytical skills

• You have excellent spelling and writing skills

• You are fluent in English

What we offer:

An international and inclusive environment: everyone has their place at papernest. With more than 46 different nationalities, it’s not uncommon for us to start a sentence in French and finish it in English o en español !

💸 Compensation & partnerships: your talent deserves to be rewarded! Enjoy competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and commitment. With your papernest badge, you will also have access to various partner services (restaurants, healthcare centers, mobility, etc.).

🍽️ Meals: a healthy and balanced breakfast is provided every Tuesday!

📈 Career development: at papernest, there are no “photocopy-and-coffee” interns! As a full member of the team, you are here to learn, but also to share your ideas and lead projects. You will be supported throughout your journey to maximize your skills and prepare for your future.

✨ Remote work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Recruitment process:

• A first interview with Juliette from the Talent Acquisition team (30 min)

• An Excel test (1 hour)

• An interview with Aymar (CRM B2C Manager)

Does this challenge interest you? 🙂

Then don’t hesitate—we look forward to meeting you! Regardless of your age, gender, origin, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone.

We particularly encourage applications from women. Even if you feel you do not meet all the criteria listed in this offer, please know that every application is valuable. We firmly believe that diverse backgrounds enrich our team. We will review your application with great care, as gender equality and diversity are essential assets to our success.