This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.

In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

Sales Operations mission is to optimize processes and tools for our call centers, deploy new offers, solve sales problems, and effectively manage provider data to maximize revenues and customer satisfaction. At the intersection of Operations, Product & Tech, and external partners, Sales Operations have a direct impact on revenue, efficiency, and team success.

As the Head of Sales Operations, you will play a pivotal role in shaping papernest’s growth by optimizing sales processes, tools, and strategies across multiple markets (France, Spain, Italy).

This role is both strategic and hands-on, requiring you to lead a high-performing team, drive operational excellence, and ensure our sales infrastructure is scalable, efficient, and data-driven.

You will manage an international Sales Ops team of +10 sales ops professionals with permanent contracts, VIEs, and interns based in the Barcelona office. If you love building, optimizing, and leading with impact, this role is for you!

Your missions :

• Lead & grow the sales operations team
• Define and execute the team strategy, roadmap, and objectives to align with company OKRs.
  
• Mentor and develop the team with a high-performance culture through coaching, support and structured career progression.
  
• Own HR processes: hiring, performance management, salary reviews, and career growth.
  
• Act as the final decision-maker on complex operational and technical issues.
• Optimize sales processes & technical integrations
  • Guide and empower the Sales Operations team to enhance sales efficiency: improve processing time, quality, conversion rates, and cross-sell opportunities.
  • Oversee and coordinate all key sales processes and technical infrastructure with the team, ensuring seamless API integrations, data flows, and automation
  • Own incident resolution: support the sales team by solving day-to-day operational and technical challenges.
  • Drive change management efforts by leading the team in implementing new tools, processes, and provider integrations, with structured documentation, training, and testing.
• Drive Growth & Operational Excellence
• Foster a culture of continuous improvement, guiding the team to simplify and automate workflows using lean practices, no-code tools, and technical integrations (Salesforce Flows, MAKE, Zapier, etc.).
  
• Encourage collaboration and alignment between Sales Operations and cross-functional teams (Operations, Product & Tech, Training, Quality, Sales, external providers).
  
• Ensure scalability and sustainability, leading the team in designing future-proof sales processes that support business growth.

• Own Performance & Data-Driven Decision Making
  • Monitor and improve KPIs: own Sales Operations reporting and implement action plans to exceed OKRs.
  • Conduct deep-dive data analysis (mastering SQL and Looker Studio) to identify bottlenecks and optimize processes.
  • Improve contract tracking: ensure smooth execution from initiation to invoicing
  • Push the team to achieve excellence with strong routines and high standards providing coaching, methodology and fostering a culture of performance and accountability.

Your profile : 

• Leadership & Strategic Thinking
  • Strong experience in Operations
  • Proven experience in leading and scaling high-performing teams (from junior to senior profiles).
  • Ability to motivate, challenge, and develop people while fostering a culture of excellence.
• Technical & Analytical Expertise
• Curiosity and a desire to learn, especially in the areas of data and technology
• Be hands-on with tech and proficiency in data analytics and automation
• Knowledge of papernest stack: Salesforce, BigQuery, Looker Studio, GitHub, MAKE, Zapier is a plus
• Knowledge of one or several programming languages: SQL, JSON, Python, Java, HTML is a plus
• Problem-Solving & Execution
  • Data-driven mindset: ability to analyze complex problems, define solutions, and execute action plans.
  • Ownership & autonomy: ability to manage multiple projects in a fast-paced environment.
  • Proactive & hands-on: you’re not afraid to dive into daily tasks and tackle operational challenges.
• Communication & Collaboration
  • Excellent ability to coordinate cross-functional teams and external partners
  • Strong stakeholder management and ability to influence at all levels.
  • Fluent in English, French, and Spanish (Italian is a plus).

What we offer :

Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities, it’s not uncommon here to start a sentence in English and finish it en français or en español ¡

💸 Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).

🏆 Benefits: as a home insurance provider and a supplier of green electricity and gas, we offer attractive deals to our employees. After all, there’s no reason why things should only be simpler for our customers!

🩺 Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra-simple, paperless way, with up to 50% coverage by papernest (after 6 months in the company).

🍽️ Meals & partnerships: a healthy breakfast offered every Tuesday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers).

📚 Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals, whether it involves technical, language, or managerial skills.

📈 Career Development: numerous opportunities are available for you to grow, whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

✨ Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring process:

• Intro call with the TA team
• Interview with Jean Baptiste, Head of Sales Enablement (your N+1)
• Business case to showcase your problem-solving and strategic thinking
• Final interview with Olivier, COO (your N+2)
• Team fit interview with members of the Sales Operations Team

Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.