This year marks 10 years since we launched the idea that it is possible to simplify our customers' lives by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts via a unique and intuitive platform.

In the meantime, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals, positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees spread across 3 locations, we are consolidating our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

Team Description (FR Operations Management)

We’re a tight-knit group of driven individuals who believe in learning by doing and fostering continuous growth.

As part of the FR Operations Management team, your mission is to distill a vision for operations that aligns with the company’s business plan, and develop a resilient system performing at its maximal potential.

We thrive on open, honest feedback, because we see mistakes as stepping stones to innovation. Within our team, every project is a chance to refine our processes and deliver outstanding results. If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you’ll fit right in here.

Our Key Responsibilities

• Lead and Execute: Take ownership of projects from concept to completion, ensuring timely and high-quality deliverables.
  
• Collaborate Cross-Functionally: Work closely with stakeholders—product, data, sales teams, other operations teams, and others—to align efforts and maximize impact.
• Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.

• Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.

Your Missions, Your Outcomes, Your manager

You’ll be a key driver in managing our Conquest business line, which partners with outsourced sales forces across the Maghreb region to expand our services. Travel is woven into the team’s DNA, offering the chance to connect with partners, explore new markets, and drive meaningful results on the ground.

Key Outcomes to Achieve

• Track Sales Performance: Monitor daily results to ensure targets are met and stay one step ahead of emerging challenges.
  
• Partner Engagement: Maintain regular communication with our external teams to steer activity, share insights, and resolve issues.
  
• Facilitate Reviews: Plan and co-lead weekly and monthly performance discussions with all stakeholders, aligning everyone on key objectives.
  
• Streamline Project Management: Collaborate with internal teams (Quality, SalesOps, etc.) and partners to keep initiatives on track and drive improvements.
  
• Oversee P&L: Monitor and forecast the business line’s P&L, ensuring sustainability and growth.

You’ll work under Ghita, who leads the Conquest team, and Jacques, our Head of Operations—both will offer oversight and support as you deliver these high-impact outcomes.

What We’re Looking For

• Growth Mindset: You see challenges as opportunities and value continuous learning.
  
• Resilience: You view setbacks as temporary and bounce back stronger.
  
• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.
  
• Team Player: You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.
  
• Commitment: You understand that operational excellence requires flexibility, reliability, and a hands-on mindset.
  
• First Principles Mindset: You dissect every situation, problem, or idea down to its root causes. You seek truth without compromise, avoiding personal bias or external influence.
  
• Analytical: You leverage data to monitor performance, assess priorities, and weigh pros and cons of potential projects.
  
• Fluency in English is essential. Although we often speak French in person, all our internal communications and Slack conversations happen in English

Why You’ll Love Working Here

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.
  
• Supportive Environment: We celebrate wins—big and small—and treat missteps as vital learning points.
  
• Get your hands in the direct management of a business line
  
• Travel to visit our partners at least one time during the internship
  
  Mastering tools
  
• SQL & DataStudio: Your go-to for any deep-dive analysis
• Salesforce: Our CRM & a world leader Software
• Google suite, Gsheet especially
• Notion: Stay organized and keep knowledge at your fingertips
• Comunik: our telephony system
• Our AI tools tailored to our business needs

What we offer :

Evolve in an international and inclusive environment: everyone has a place at papernest, and with more than 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français o en español ¡

💸 Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also, with your papernest badge, you will have access to various partner services (restaurants, wellness centers, mobility...).

🍽️ Meals: a healthy and balanced breakfast is offered every Tuesday!

📈 Career Development: at our company, interns are not just “photocopy-coffee” assistants! As a full-fledged team member, you're here to learn, but also to share your ideas and implement projects. You'll be supported throughout your journey to maximize your skills and prepare for your future.

✨Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring Process Steps

• Screening (Talent acquisition) 
• Interview (45 /50 mins) with Ghita / Jacques
• Business Case and restitution (2/3h of preparation, 1h for restitution)

How to Apply

Ready to join a team that’s all about ownership, collaboration, and getting things done? Apply now by sending your résumé and a brief introduction to [contact email/URL]. We look forward to hearing your story and how you’ll help us keep pushing the boundaries of operational excellence!