This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.

In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

As a Head of new Business Unit, you will turn a small, promising revenue stream (today: a few thousand euros/month) into a multi-million-euro business unit.

You own the P&L, the roadmap, the operating system, and the speed.

Your job is to: build a business that didn’t exist yesterday and make it one of the next engines of papernest France.

Your responsabilities :

This role is judged on output, not noise. You will be accountable for:

• Scale the business from thousands → multi-million revenues within a year with clear milestones, leading indicators, and kill/scale rules.

• Design and run the operating machine (Sales, Quality, Legal, HR, Product, Data): tight cadences, dashboards, SLAs, routing rules, execution timelines.  

• Build a long-term strategic roadmap for the BU and make it the reference document for the COO, founders, and all stakeholders.

• Own the P&L end-to-end: pricing, costs, staffing plans, margin structure, performance vs. plan.

• De-risk and accelerate: anticipate bottlenecks, run fast experiments, and ship improvements continuously.

• Arbitrate key decisions and shoot for the moon: Staff internally Vs. BPOs, Automate process with AI solutions.

Your profile :

Qualifications & Skills

• You have 5+ years of doing work where failure was possible and impact was measurable.

• Languages : fluency in French and in English;

• Scaling something real: you’ve taken an initiative from low revenue to meaningful P&L impact during your past experiences.

• Complex stakeholder orchestration: you coordinated complex cross-team projects toward a single target and made them move at your speed.

• Framework thinking: you decompose problems into crisp models, not vague visions.

• Operational excellence: you’ve run cadences, staffed teams, debugged processes, and delivered under time pressure. Past experience in Ops is an edge.

• Analytical horsepower: you use numbers to decide, to focus.

Mindset

• Extreme ownership: You don’t outsource responsibility.

• Bias to action: You default to “What’s the next concrete move ?”

• Resilience: hits, setbacks, failures but you keep going.

• Ability to unify and energize: you make teams move faster and cleaner together.

What we offer :

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!

💸 Compensation: receive Subscription Bonuses for Company Creators (BSPCE) from your first day, in line with company regulations.

🏆 Benefits: as a provider of home insurance and green energy, we offer our employees attractive deals. After all, it shouldn’t be just our clients who benefit!

🩺 Health: enjoy mutual health insurance through Alan, offering simple, paper-free management of your healthcare expenses, with 50% covered by papernest.

🍽️ Meals: access the Swile card for meal vouchers valued at €9 per working day, with 50% covered by papernest. Plus, enjoy breakfast every Tuesday at the office, a fully stocked Ideal Garden refrigerator, and discounted rates at partner restaurants for healthy, balanced meals.

📚 Training: your growth is our priority. You’ll have continuous training aligned with your goals, whether in technical, language, or managerial skills.

📈 Career Development: numerous opportunities await you to deepen your expertise or explore new directions. We’re here to support your professional goals.

✨ Remote Work: take advantage of 2 remote work days per week to enhance your focus and productivity.

⚖️ Legal Advice: access the Ekie solution for dedicated legal and tax advice, helping you manage all your procedures with peace of mind!

Hiring Process : 

• 45-min screen: career goals, top strengths with talent acquisition team

• Deep-dive interview (60–75 min): life story + drill one hard project to bedrock. The interview will take place with Jacques-Sully, our Head of Operations for the French Market.

• Business Case (2 hours preparation + 60-min review): a real case to gauge your analytical skills, funnel understanding. Interviewer: Jacques-Sully

• Last Interview & Culture Fit (60–75 min): you will meet Olivier Howaizi our COO.

If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!